Author(s): Joseph M. Juran
This is a step-by-step guide on the application of the concepts of planning, controlling and improving, the Juran Trilogy, to quality leadership. Each concept is accompanied by a series of actions, and Juran gives criteria for selective project-by-project improvements and for picking a team to carry them out. The author offers a time-table for their implementation and directs the formation of an ongoing quality council.
1989. Reprint. A near fine, unmarked copy in a very good, unclipped d/w with light edge bumping.